Contact
We’re here to help.
If you have any questions about your order, our products, shipping, returns, or anything else, please feel free to contact us. Our customer support team will get back to you as soon as possible.
Customer Support
Email: info@kaatw.com
Support Hours:
Monday – Saturday, 9:00 AM – 6:00 PM (EST)
Response Time:
We typically respond within 24 hours on business days.
Before Contacting Us
To help us assist you faster, please include the following information when contacting us:
- Your order number
- The email address used at checkout
- A brief description of your question or issue
- Photos, if your item arrived damaged, incorrect, or incomplete
Order & Shipping Questions
If you are asking about your order status, please check your shipping confirmation email first. Tracking updates may take 1–3 business days to appear after your package has shipped.
Most orders are processed within 1–3 business days. Standard U.S. delivery usually takes 7–12 business days, and express delivery usually takes 5–7 business days after shipment.
Returns
If you would like to start a return, please contact us first at info@kaatw.com.
Please do not send returns without approval. Return instructions and the correct return address will be provided by email.
Business Information
Store Name: Kaatw
Company Name: KOSTORM INC
Business Address:
30 N GOULD ST STE R
SHERIDAN, WY 82801
United States
Note: This address is our business office address and is not a return address. For returns, please contact us first to receive the correct return instructions.