Where do you ship?
We currently ship within the United States only.
How long does order processing take?
Most orders are processed within 1–3 business days before shipment. During holidays or peak seasons, processing may take slightly longer.
How long does delivery take?
Standard shipping usually takes 7–12 business days after shipment. Express shipping usually takes 5–7 business days after shipment.
How much does shipping cost?
Standard shipping costs $9.99. Express shipping costs $19.99. Orders over $200 qualify for free standard shipping.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number or tracking link. Tracking information may take 1–3 business days to update after shipment.
What should I do if my tracking has not updated?
Tracking updates may be delayed by the carrier. Please allow 1–3 business days for the tracking information to appear. If there is still no update after several days, contact us at info@kaatw.com with your order number.
Can I return an item?
Yes. We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original condition and packaging. Please contact us first before sending any return.
How do I start a return?
To start a return, email us at info@kaatw.com with your order number and reason for return. We will reply within 1–2 business days with return instructions and the correct return address.
What if my item arrives damaged, defective, or incorrect?
Please contact us within 7 days of delivery at info@kaatw.com. Include your order number, a brief description of the issue, and clear photos. We will help arrange a replacement or refund.
How can I contact customer support?
You can contact us by email at info@kaatw.com.
Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (EST)
Response Time: We typically respond within 24 hours on business days.