Shipping policy
Company: KOSTORM INC
Store: Kaatw
Business Address (Office – Not Return Address): 30 N GOULD ST STE R, SHERIDAN, WY 82801, USA
Customer Support Email: info@kaatw.com
Last Updated: May 2026
1. Processing Time
- Most orders are processed within 1–3 business days.
- You will receive a shipping confirmation email with a tracking number once your order has shipped.
- Tracking information may take 1–3 business days to update after shipment.
2. Shipping Methods & Costs
We offer the following shipping options within the United States:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7–12 business days | $9.99 (Free for orders over $200) |
| Express Shipping | 5–7 business days | $19.99 |
Note: Delivery times are estimates and may vary due to carrier delays, holidays, or weather conditions.
3. Free Shipping
- Orders over $200 qualify for free standard shipping.
- Free shipping applies only to the standard delivery method.
4. Shipping Restrictions
- Please ensure your shipping address is complete and accurate.
- Kaatw is not responsible for delays or delivery issues caused by incorrect or incomplete address information.
- We currently ship exclusively to the United States.
5. Contact Us
If you have questions about your order or shipping:
Kaatw Customer Care
Email: info@kaatw.com
Support Hours: Monday–Saturday, 9:00 AM – 6:00 PM (ET)
We typically respond within 24 hours on business days.